About Our Terms And Conditions
These Terms and Conditions apply to all training services provided by Seed HealthCare Training Ltd. By booking a training course you agree to abide by the terms outlined below.
1. Definitions
1.1. “Company” refers to Seed HealthCare Training Ltd, its staff, and authorized representatives.
1.2. “Participant” refers to the individual or organization booking or attending the course.
1.3. “Course” refers to the training program delivered by the Company.
1.4. “Booking” refers to the reservation of a place on a course made by the Participant.
1.5. “Fee” refers to the cost of the course as stated at the time of booking.
2. Booking and Confirmation
2.1. All bookings must be made via the Company’s website, email, or other officially recognized channels.
2.2. Bookings will only be confirmed upon receipt of full payment or from the Participant, unless otherwise agreed in writing. Your booking confirmation will be emailed to you immediately payment (24hrs) is made. If you have not received your booking confirmation in this timeframe, please contact us using the details on our website or the relevant Email address
2.3. The Company reserves the right to decline bookings at its discretion
3. Payment Terms
3.1. Course fees must be paid in full at least 7 days prior to the course start date unless otherwise agreed in writing.
3.2. Accepted payment methods include bank transfers, credit/debit cards, and other methods specified by the Company.
3.3. Late payments may result in cancellation of the booking without a refund
4. Cancellations and Refunds
4.1. Cancellation by the Participant:
• More than 14 days before the course start date: Full refund, less a £15 administrative fee.
• Between 7 and 14 days before the course start date: 50% refund of the total fee.
• Less than 7 days before the course start date: No refund will be issued.
4.2. Cancellation by the Company:
• The Company reserves the right to cancel or reschedule any course. In such cases, Participants will be offered a full refund or the option to transfer to a different course date.
• The Company will not be responsible for any travel, accommodation, or other costs incurred by the Participant.
4.3. Refund requests must be submitted in writing to info@seedhealthcareservices.co.uk].
4.4. Group Booking: Please note that the number of staff booked for training must match the number expected. There will be no refunds if fewer staff attend than what was booked and paid for.
5. Refund Process
Refunds will be processed within 10 working days of receiving a cancellation request.
6. Course Transfers
6.1. Participants may request to transfer to a different course date you can only do this once per booking:
• More than 7 days before the original course start date: Free of charge.
• Less than 7 days before the original course start date: Subject to a £25 transfer fee
6.2. All transfer requests must be made in writing and are subject to availability.
7. Non-Attendance
7.1. Failure to attend a course without prior notice will result in forfeiture of the full course fee.
7.2. The Company does not provide refunds or rescheduling for non-attendance unless in exceptional circumstances, at its sole discretion.
8. Course Delivery and Changes
8.1. The Company strives to deliver courses as advertised but reserves the right to make changes to locations and schedules.
8.2. Participants will be informed of significant changes as soon as possible.
9. Participant Conduct
9.1. Participants are expected to behave professionally and respectfully towards instructors, staff, and fellow attendees.
9.2. The Company reserves the right to remove Participants from the course if they disrupt sessions, behave inappropriately, or fail to comply with instructions.
9.3. No refund will be provided for removal due to misconduct.
10. Intellectual Property
10.1. All course materials, including handouts, slides, and digital resources, are the property of Seed HealthCare Training Ltd.
10.2. Participants may use course materials for personal learning purposes only.
10.3. Unauthorized reproduction, distribution, or sharing of course materials is strictly prohibited.
11. Health and Safety
11.1. The Company ensures a safe learning environment for all Participants.
11.2. Participants are required to comply with all health and safety regulations communicated by the Company.
11.3. The Company will not be liable for any injuries caused by the Participant’s negligence or failure to follow instructions.
12. Limitation of Liability
12.1. The Company’s liability is limited to the course fees paid by the Participant.
12.2. The Company will not be held liable for any indirect, consequential, or incidental damages arising from course participation, including but not limited to loss of income or business opportunities.
12.3. The Participant is responsible for ensuring they meet any pre-requisites for the course.
13. Complaints Procedure
13.1. Complaints must be submitted in writing to [info@seedhealthcareservices.co.uk] within 7 days of the course completion.
13.2. The Company aims to acknowledge complaints within 3 working days and provide a resolution within 10 working days.
14. Force Majeure
14.1. The Company shall not be liable for any failure or delay in delivering a course due to circumstances beyond its control, including but not limited to natural disasters, strikes, or government restrictions.
15. Amendments to Terms and Conditions
15.1. The Company reserves the right to amend these Terms and Conditions at any time.
15.2. Updates will be communicated via the Company’s website or directly to Participants.
For further information or assistance, please contact [info@seedhealthcareservices.co.uk or 0203 929 7540].